Forgotten Your Password or Locked Out?
Visit the BU SSPR password reset tool to reset your password or unlock your account by following the on-screen instructions.
Need to change your BU Password?
You can update your password by:
- Using BU SSPR password change portal
- Pressing Ctl+Alt+Delete on a BU Windows machine and selecting ‘Change a password’.
- On a BU Mac: open the Menu Bar, click the BU logo, choose ‘Change password’, then ‘Reset password’ to access the Microsoft recovery page
Creating your Password
Your BU password must be at least 12 characters long, different from your last 12, include a mix of letters, numbers, and special characters (excluding ‘:’ and |), and avoid recognisable words or personal details.
Need any more help?
If you're unable to reset or unlock your password using Self-Service Password Reset (SSPR) and can’t log in with your BU credentials, please complete our Login Issue Form.
For urgent issues, call the IT Service Desk directly on 01202 965515, 0808 196 2332 (UK Freephone)
You can also log a job or chat with us online via the IT Self-Service Portal.
Not Registered for Self-Service Password Reset Yet?
To use BU’s SSPR tool, you need to register first. Go to https://www.office.com, sign in with your user ID followed by @bournemouth.ac.uk, and follow the on-screen instructions.